Customer loyalty depends on

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Place the place where the company's product is sold. It is a page that should be perfectly adapted to the requirements and simplified for the client , namely The payment method should be varied Blik, Apple Pay, etc. , and the interface should be as transparent as possible. A potential customer shouldn't change their mind about a purchase just because the payment process is too complicated. Conversion. The required action should involve as few steps as possible.

If a customer has to complete surveys and click links to buy from your online store, it's very unlikely that they'll complete even half of the steps. Optimization of the website, i e. the Job Function Email List speed of its operation. comfort during the purchasing process. If the user is annoyed by the long loading time of the website, he will not become a satisfied and returning customer.



Constant communication with the client, responses to comments, the presence of descriptions of both goods or services and the company. The consumer always wants to be heard, even when communicating with an online store. Additional tabs on the page about the process of returning goods. The lack of store regulations with a description of the complaint or return process alienates every customer. There is a thought that the store is hiding something about the quality of its products.